Privacy Policy

Welcome to use Guyu Cloud platform services!

Guangzhou Guyu Network Technology Co., Ltd. (Gooe) is committed to protecting your privacy and complying with applicable data protection laws. This privacy policy outlines how gooeyun.com collects, uses, discloses and protects information about you. We will also describe the information you choose.

This Privacy Policy has been updated and will take effect in May 2023.

1. Our service

gooeyun provides a set of social media management tools that can be accessed through our website and mobile applications. These tools allow you to integrate all of your social media accounts so that they can be easily accessed and managed through a single tool. Through this tool, you can manage your social media, marketing activities; interact with your audience; schedule and post messages; and analyze the results of these activities. We refer to these tools collectively as the “Services”.

Any collection, use and management of personal information by a social network (including Facebook, YouTube and LinkedIn) (collectively, “Social Networks”) is subject to their respective privacy policies and terms. When using a social network, you need to comply with its privacy policy and terms; we recommend that you read its privacy policy and terms carefully, as gooeyun is not responsible for the collection of relevant information used to generate social networks. By using the features of this platform, users agree to abide by the YouTube Terms of Service (https://www.youtube.com/t/terms)

Our services also enable you to customize your Gooeyun account and connect them to third-party services (Third-Party Services) that are available through our system/dashboard. The collection of your information by these third parties is subject to the privacy policy and terms of service of the third party; we recommend that you read their privacy policies and terms carefully. When you use the Third-Party Services, Gooeyun will not be responsible for any related information collection activities you perform.

Our services are not intended for minors and can only be used by individuals who are at least 18 years old, have independent civil responsibility and are able to use them for commercial purposes.

2. What information do we collect?

We will reasonably collect information about you for the following activities:

Using our Services

When you use our Services, we collect the following information:

Account Information:

Your contact and personal information, including your name, email address, organization name and address; your preferences, such as the language, time zone, and type of communications you would like to receive from us; and a picture (if you choose to provide this picture). If you choose to use a social login service (such as Facebook Login) to create or access your account, we may also obtain this information.

Billing and other payment information (if you sign up for a paid service or purchase a third-party service), including payment method details, such as a credit card number.

The services you receive from us, including the type of plan, number of team members, and transaction information related to the service

Content:

Social profile information for the social networks you choose to connect to the Services. For example, your Facebook and YouTube profile information may include your Facebook and YouTube usernames and profile pictures.

如果您选择共享此信息If you choose to share this information, it is a specific location, such as an address, city, or place (e.g., a restaurant).，则它是一个特定的位置，例如地址，城市或地点（例如，餐馆）。

The messages, posts, comments, images, ads, and other materials you schedule and upload to the Service; and information collected from social networks you choose to connect to, which will be displayed on our Service.

The content you send and receive through social networks may contain personal information that Gooeyun does not directly collect or process. This may include information such as: name, photo, age, gender, geographic location, opinions, preferences, and phone number.

Log, usage, and support data:

Log data, which may include your IP address, the address of the web page you visited before using the Service, browser type and settings, device information (such as brand, model, and operating system), date and time of use of the Service, and your browser configuration information, language preferences, unique identifiers, and cookies.

Usage data and analytics, which may include login frequency and different types of activities performed by users.

General location information, such as IP address when logging in and using the Service and your region.

Customer support questions, issues, and general feedback you choose to provide.

Browsing our website:

As you browse our website, we collect information about you as described below, some of which is collected automatically:

When you use an automated chat feature (chatbot) to make an inquiry or other request, we may collect information about you such as your name and email address, your specific request, and information about your use of our services.

gooeyun and our authorized service providers use cookies and other similar tracking technologies, including web beacons, pixels and software tokens, on our website and services. These are described in our cookie statement.

Aggregate data on website usage, including form analytics data (such as the time it takes to complete a form), participation rates, session replays, and mouse movements. If you would like to leave this collection, please follow the steps outlined here. Please note that this requires the use of an opt-out cookie, so if you reset your cookies, you will need to log out again.

3. How do we use your information?

We use your information for the following purposes:

Provide and secure our services

We need to identify and authenticate our users to ensure, for example, that only those authorized users can use the Services for their organization and make changes to their accounts.

We use the information you provide during the registration process to set up your account, process payments, contact you about the Services, and manage your account.

We use your contact information and information related to your request to respond to your inquiries, manage your contract with you, respond to your questions and requests, and send you updates and information about the Services.

We use logging and other data, such as general location information (e.g., the IP address of your browser or device), to help us manage the performance, security, and compliance of our Services.

Where you choose to share specific location information, we will use this information to provide location-based features, such as enabling you to share your location in posts on social networks that support that feature, and to use any location-related information features.

We will analyze usage information, your feedback, support inquiries, and survey responses to help us understand and improve our Services.

4. What are your rights to know?

Service Information

When using our services, you can log in to your account to edit your profile or organization records to access, update or correct most account information. If you have a request that cannot be performed by logging into your account, such as accessing additional information or deleting information about you, please send an email to our privacy team. Please note that we may need to retain certain information about you as long as you open an account for our services, provide our services to you, perform payment processing for record purposes, comply with our legal and regulatory obligations, and resolve disputes. Enforce the applicable terms of service or other agreements between you (or your organization) and gooeyun (hereinafter referred to as the “Terms of Service”).

Requests to access, correct or delete your information will be processed within thirty (30) days unless they are unusually extensive or complex, in which case we will notify you of the expected timeline for processing the request. If you have authorized us to access your social network account, you can revoke this access at any time by following the instructions here. For example, if you have authorized us to access your information through the YouTube API service, in addition to our normal procedures for deleting stored data, you can revoke access to your data through the “Google Security Settings” page located at https://security. google.com/settings/security/permissions.

You may contact our support team for other general requests regarding your account via the preferred methods listed here.

You may also opt-out of aggregate usage data collection as described in “Browsing our Sites” by following the steps outlined here.

5. Who has access to your information?

gooeyun does not rent or sell your information. We limit access to your information to authorized employees and do not share your information with third parties except under the following circumstances.

Employees and Authorized Contractors

Our employees and authorized contractors may need access to information about you when performing their jobs. For example, a customer support representative needs to access your account to verify your identity and respond to your questions or requests; our email communication team will need access to your contact information to ensure that the information is sent correctly and all unsubscribe requests are properly processed; and our security personnel need to review information to investigate denial of service attacks, fraudulent account activity, or other attempts to disrupt the service.

All of our employees and contractors must agree to maintain confidentiality and protect the privacy of your information.

Social Networks and Third-Party Services

If you are using our Services and choose to connect your social network to the Service, or you authorize a third-party service to access your account, you agree to provide information about you to the social network and third-party service in accordance with their respective terms and privacy policies. For example, if you choose to connect your YouTube account to the Service, this connection uses YouTube's API services and the Google Privacy Policy at http://www.google.com/policies/privacy will apply to you.

Customer Organizations

If your employer or entity has purchased the Service on your behalf, we may disclose information about you, such as your name and email address, and certain usage information, including whether users log in to the Service, how often they log in, and how much time they use the Service, to help your employer or entity manage the use of the Service and maximize the value of the Service.

6. What international data transfers does GoEyun conduct?

Under the General Data Protection Regulation (GDPR) and other data protection laws, information about you may be transferred from your region to other regions only if certain requirements are met. gooeyun also uses third-party service providers to provide software, network, infrastructure and other services required to operate the service.

In essence, social media data can be shared with people around the world. The social networks and third-party services you choose to integrate with our services may collect, store and process your information from all over the world in accordance with their respective terms and privacy policies.

7. How do we protect your information?

gooeyun maintains industry-standard security safeguards to protect your information. This includes ensuring that our employees receive appropriate security and privacy training and instruction so that they understand the measures required to protect your information.

You can use access controls to limit access to information to those who need the information to perform their jobs. For example, information about you may be provided to our customer support specialists to help you resolve your request. Individuals who are allowed to process your information are subject to confidentiality obligations.

We will encrypt data where appropriate to ensure that your information is kept confidential. We conduct vendor security and privacy reviews to ensure that vendors adhere to our strict requirements to protect your information, and we also sign data protection agreements with vendors. All payment information is fully encrypted and processed by PCI certified organizations.

8. How long do we retain your information?

In general, gooeyun does not permanently store content from social networks. Instead, when you log into the service, we retrieve data from social networks in real time so that it can be displayed in our system for you to view during your session. We store other content you generate (such as draft content posted on social networks) so that you can easily access this material on the service. Messages in your inbox are stored for 6 weeks so that you can take any actions you need, such as replying to messages. Analytics products such as Google Analytics store customer-related mentions in social media audiences for up to 25 months to enable our customers to perform trend analysis.

gooeyun uses aggregated data for analysis, product improvement and troubleshooting. In some cases, even if you or we remove content from our service, the content may continue to exist on the social network. If you want to remove this content, you need to contact the relevant social network directly.

We only retain your information (for record-keeping purposes) for as long as it takes to provide the services you request, to comply with our legal obligations, to resolve disputes and to enforce the terms of service.

After we no longer need to retain information about you, we will dispose of the information in a secure manner or anonymize it.

9. Changes to this Privacy Policy

We may update this Privacy Policy at any time to reflect updates to our Services, applicable law, and other factors. If we make any material changes, we will include a prominent notice on this Site and/or our Services, but we encourage you to review this Policy periodically for updates.

10. What does Gooeyun do under GDPR and UK data protection law?

Depending on the circumstances and the type of data involved, gooeyun can act as a data controller or a data processor.

gooeyun as a data controller

gooeyun acts as a data controller in the following circumstances:

collecting information from you to set up and manage your gooeyun account (e.g., account information, such as your name and email address);

monitoring usage information on our website;

managing your contacts and other related information to send you marketing, service and other communications;

responding to support or general inquiries; and hiring individuals for job opportunities.

legal basis when gooeyun is a data controller

legal basis for processing information about you includes:

your consent (e.g., when you provide information to register for an account or webinar; or when you provide work experience when applying for a job). If we rely on your consent to process personal data, you have the right to withdraw your consent at any time.

necessary to perform a contract (e.g., we may need your information to perform our obligations to provide you with the services under the terms related to the services you received).

legitimate rights (e.g., to provide you with and maintain the services, maintain the security of the services, and attract new customers to maintain demand for the services) are all in the “How do we use your information?” section.

In some cases, we may have a legal obligation to process your personal data to comply with relevant laws (for example, processing payroll and tax information to comply with relevant employment and tax regulations); or where the processing is necessary to protect your vital interests or those of another person (for example, obtaining health-related information in an emergency); or for treatment.

gooeyun is the right data controller

Where gooeyun acts as a data controller, we have outlined certain rights in “What rights do you have over your information?”

In addition, you may have the following rights:

Right to object to processing: You can ask gooeyun to stop processing information about you (for example, to stop sending you marketing information).

Right to restrict processing: You can ask us to restrict processing of information about you (for example, where you think the information is inaccurate).

Right to data portability: You may ask us to provide gooeyun with information we hold about you in a structured, machine-readable and commonly used format, and you may ask us to transfer that information to another data controller.

If you need help with any of the above requests, please email our privacy team with details of your request so that we can consider how we can help you.

Hootsuite as a data processor

If you use our Services and make decisions about personal data being processed in the Services (including selecting the social network accounts you wish to connect to the Service, or uploading and using content), you will act as a data controller and Hootsuite will act as a data processor.

As a data controller, you have certain obligations under the GDPR, including being responsible for managing the content of the Services. As a data processor, gooeyun will access and process content only in accordance with your instructions (provided through the Service), the Terms of Service, the terms of the social networks, and applicable law to provide you with the Services. As part of providing the Services, we may process content to further improve the Services, such as enhancing usability and developing new features.

If you, as a data controller, require gooeyun to agree to data protection requirements under the GDPR or Article 28 of the UK Data Protection Act, gooeyun will provide a data processing addendum that meets those requirements. Please email us your customer details (organization name and plan information) through our Privacy Team.

If you use the Service as an authorized user of a gooeyun customer (whether that customer is your employer, another organization, or an individual), that customer will determine its policies (if any) regarding the storage, access, modification, deletion, sharing, and retention of personal information and content, which may apply to your use of the Service. Please confirm with your client the policies and settings they have established.

11. How to Contact Us

If you have any questions, concerns or feedback, please email our Privacy Team and Privacy Officer/Data Protection Officer: service@gooeyun.com

Attn: gooeyun Service Team

If we are unable to resolve your concern, you also have the right to contact your local data protection authority.